If I could give it a zero, I totally would.
Never buy a lawn tractor or major appliance from this crooked company. Their customer service is non existent as is their ability to admit that they sold a bad product. Don't expect any customer service from them at all.
A piss poor excuse for a store. I call to see about small engine parts and I couldn't get a person and when I did they asked me what I would like to order. They keep nothing in stock. Then the female (for lack of a more fitting word) proceeded to tell me that NOBODY will have the part I was looking for in stock, so I should just order it from her. Total waste of a building. It will end up the next addition to Avita.
Still has a good selection of items, easy to get to, has ample parking great local people as employees.
guy very foreign accent. Now I understand why they're tanking big time. I will now go to Lowes, Home Depot or Menards...this isn't the Sears I remember
Bought something, parts weren't all there. I tried calling..got no answer from 3 different departmens. Called their 1-800 number for customer service, couldn't understand the
Poor customer service 2 registers open in the entire store. Order of Amazon easier
Sears is a US Department Store based in Mansfield, Ohio. Sears is located at 600 Richland Mall, Mansfield, OH 44906, USA.
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