The manager Dan Was Very nice,a sales rep I believe Bryan was his name was awesome and fixed my headlight. Young blonde rep., was extremely rude. Another young man in service area wasn't the most friendly. So a mix of good and not so good.
The staff is very friendly. Unfortunately, their prices are ridiculous! They quoted me $500 for an oil change and spark plugs! I laughed out the door. Just got done doing everything myself for $160. The quote included over $300 just for labor! I won’t be back.
Extremely disappointing Tire Service. Bought 4 high end tires, paid for mount and balance. After ordering the tires they said that couldn't get them but offered to sell me a more expensive tire at the same price. Get them installed an after driving on the tires over 45mph I thought my car was going to rattle apart. I took it to another shop to see what was up and two of the tires were bad. They ended up refunding the money on two of the tires but then with in 6 months the side walls blew out of the other two tires. Buyer beware here, they can not be trusted.
Fair prices very helpful service.I like this auto parts and repair store, because they are helpful and honest.
Just got home from my first ever visit to Pep Boys. I initially went for a new tire and to have it put on. When my car was put on the rack, they found that I had a broken strut mount. They were very kind and sympathetic as I was very upset and worried. One of the gentlemen there offered to replace it as well as still put the new tire on. Ended up getting a new strut mount, tire, alignment, and inspection for $300 dollars. They even gave me a discount on the labor and a better tire than the one I originally wanted for the same price. While I was waiting the team members were very nice and checked on me several times to update me about my car and to make sure I was alright. Overall one of the best experiences I have ever had with an auto store. I would definately recommend Pep Boys to anyone needing work done to their vehicle.
Pep Boys Auto Parts Service is a US Car Repair based in Mansfield, Ohio. Pep Boys Auto Parts Service is located at 490 N Lexington-Springmill Rd, Mansfield, OH 44906, USA.
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