They will overbill and steal your money.
Never had any problems have been with them for 10 years.
The U-Haul equipment was absolutely lovely. It was nearly brand new, easy to operate, clean, and in good condition but I will never do business with these people ever again. The office worker was rude, loud, hard to speak to as I had a few questions, and was quick to be sarcastic. I do not suggest this business in any way, shape, or form.
Equipment was clean and worked properly.
The customer service? NOT GOOD. Wouldn't recommend this place.
U-Haul rental service forwarded me to this business. We picked up the van early in the morning, around 9-10 AM, and as we walked into the office the female at a computer did not acknowledge our presence. We waited quietly until she was completed with what she was doing. Without even looking at us she barked out "WHAT DO YOU WANT?" I was taken aback by her brash attitude and asked her to repeat what she had said at which time she finally looked at us and yelled "WHAT DO YOU WANT!?" as though we were bothering her for being in the business.
Never had a problem here. When I first got the unit it took a day to get my access code to work, but that's ok. 24 hour access was very convenient since I used it as I was moving into a new place and would go get a load when I had time, usually at night. The locker was not too bad, only complaint was mine didn't have a light. It was also on the inside so i couldn't pull my truck up to it, but my laziness of walking five feet isn't a strike against them. The area isn't really a bad area, it's industrial and quiet, just watch out for the telephone poles in the suicide lane. The workers were very helpful, and made sure I was given an excellent rate, even having a military/veteran discount applied. The previous review sounds like someone who was just bitter because they wouldn't wipe his @$$ for him after he was late on a payment.
The customer service at the beginning was decent. After renting a truck for just 4 hours and driving 1 hour round trip I was charged $200 for 600 miles! After questioning my bill, they realized their initial mistake of not having the right mileage on file from the beginning. After 4 days I'm still waiting for my $200 refund and the initial $65 deposit.
Lock It Up West is a US Moving Company based in Mansfield, Ohio. Lock It Up West is located at 1201 W Longview Ave, Mansfield, OH 44906, USA.
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